Frequently asked questions

Kinder can do everything a pediatric office does. In addition, we offer urgent care, chronic illness management, mental health services and much more. For babies under 1 year, we recommend you also use a local pediatrician to administer vaccines. After 1 year and depending on your state’s rules, we are able to order vaccines to your nearby pharmacy or minute clinic to be administered there. We are currently working on a mobile vaccine service that will be able to do all vaccinations at home in the future! Even though we can do everything your pediatrician does (well child checks, school forms, weight checks, sick visits, etc.), we are also happy to work with your existing in-person pediatrician if you would prefer a hybrid model. Every family is different, and our goal is to design a program with you that best fits your family.

Wherever you are! We believe healthcare has to be on the move, as you and your kids are. Kinder has developed a revolutionary system that allows you to quickly connect with your pediatrician anytime and from anywhere. And this doesn’t just stop at trading messages – we allow you and your doctor to decide, in real time, whether you need to connect via video, phone, or with any of our remote exam devices. Really! We re-imagined the pediatrician’s office while asking ourselves: what is the best way to do each part of our work, such that it is safe and convenient for the families? We then re-designed the approach to each situation – ear infection, belly ache, annual well child exam, fever in the middle of the night – such that you can have the pediatrician visit from home. Connect with us on the playground, on a trip, on the top of a mountain – we will come to you.

Only if he or she needs extra imaging, lab tests, or you need to pick up a prescription from the pharmacy. These are not frequently needed in pediatrics, and when they are, Kinder will order the necessary procedures to a facility most convenient for you. For children younger than 12 months, depending on regulations of your state, you might need to take your child to an in-person practice to get vaccines. Older children are able to get their vaccines at a local pharmacy.

Your personal Kinder pediatrician will be available to you 24/7 via texts/messages (response within a few hours), and you can arrange to have scheduled calls or video conferences any time. Whether it's an annual check-up or an emergency issue, you will always get your child's doctor, who knows your family and your child's medical history.

As much as your family needs! Part of the Kinder promise to better quality care is an extremely small panel of patients. We don’t want the volume of patients to ever compromise how much time each patient has with his/her doctor. This is why our pediatricians have a siginificantly lower patient load that is 3 times less than the average pediatrician.

Kinder has the capability of being a full-service primary care office, for well visits and sick visits. Unlike urgent-care-only services, you receive: - Your own pediatrician, who will always be your provider. This gives you the chance to get to know each other and develop a personalized care model for your family. - Tools that allow your pediatrician to do a real exam and at-home testing, so that medical treatments can be prescribed if needed. The scope of care is more similar to an office practice, whereas the urgent-care-telemedicine scope is very limited given the lack of exams and tests. - Ability to talk about wellness topics, growth/development concerns, mental health issues, etc. - Comprehensive all-inclusive care from one pediatrician, instead of fee-for-service care only when your child is sick.

Everything an outpatient pediatrician’s office or an urgent care can treat! Some common exams we offer include: fever, viral syndromes, allergies, strep throat, urine infections, ear infections, pneumonia, rashes, abdominal pain, constipation, diarrhea, etc. In addition, we also treat symptoms related to lifestyle/dietary issues, mental health problems, ADHD concerns, etc.

Kinder’s doctors are board certified pediatricians, which means they are qualified to diagnose and treat mental illnesses. Though the prescription of medications for psychiatric illness is in the scope of a psychiatrist's practice, we are happy to work with your therapist and psychiatrists, especially for chronic mental illnesses that require long term medication. We believe in a bigger role for pediatrician in mental health treatment. Kinder pediatricians offer support to the family, coaching for parents, guidence for potential lifestyle changes, supplemental therapy as needed and work towards mental health optimization in a holistic and wellness-based way.

Yes! We believe food is medicine, and achieving wellness (rather than simply treating illness) is the way towards health. Our pediatricians practice evidence-based lifestyle medicine, uniting the science of Pediatric practice with functional and realistic advice. Our first consults with new members usually involve an in-depth diet history in addition to detailed medical history, followed by curated lifestyle and diet guidance that is specific to your family, the age of the patient, and the overall health goals.

Kinder does not take insurance reimbursements ourselves, which gives us the freedom to design the best clinical experience for each patient. Our own services are covered by the monthly flat fee. However, our electronic medical record does generate an insurance super-bill, which may be partially reimbursed by some insurance companies, depending on your plan. We still recommend that the Kinder Kid has a health insurance plan that covers emergency in-hospital services if needed, and any extra workup that might be necessary (rare in pediatrics).

Definitely. We aim to deliver the highest level of service and would always work with your feedback to find a solution. But if you decide Kinder is not the right choice for your family, feel free to cancel anytime.

As much as you want! Feel free to reach out anytime from questions when your child is healthy to exams when your child is sick. Our membership includes unlimited text, email and schedule video calls with our responsive doctors 24/7. He or she will respond within 8 hours, but usually within 1-2 hours. If you need to get in touch more emergently for remote exams, each member also gets 2 immediate phone or video calls to their doctor per month, any time of day or night. After the first 2 calls, each additional call direct will incur a $25 additional fee. If you and your doctor agree via message to have a call, or the pediatrician calls you, those calls don't count as part of the 2 monthly calls are are unlimited/free of charge.

As much as we’d like to care for all those who are children at heart, we do have an age limit of 21 years old since our doctors are board certified in pediatrics.